• Exam Code: 6402
  • Exam Name: Avaya IP Office Implementation
  • Certification Provider: Avaya
  • Corresponding Certification:ACIS
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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
Applications and Unified Communications- Integrated applications
  • 1. Voicemail configuration
    • 2. one-X Portal and collaboration features
      • 3. Mobility and remote worker support
        Networking and SIP Integration- Network services
        • 1. Security and firewall considerations
          • 2. LAN and WAN connectivity
            • 3. SIP trunk configuration
              IP Office Solution Architecture- Platform fundamentals
              • 1. Deployment scenarios
                • 2. System architecture
                  • 3. IP Office editions and components
                    System Maintenance and Verification- Operational management
                    • 1. System testing and validation
                      • 2. Backup and restore procedures
                        • 3. Software upgrades
                          Troubleshooting- Problem diagnosis
                          • 1. Call processing issues
                            • 2. SIP and network troubleshooting
                              • 3. Endpoint registration problems
                                • 4. Diagnostic and monitoring tools
                                  User and Telephony Configuration- Endpoint configuration
                                  • 1. IP phones and digital phones
                                    • 2. Hunt groups and call routing
                                      • 3. User profiles and extensions
                                        Installation and Initial Configuration- System deployment
                                        • 1. Software installation and licensing
                                          • 2. Hardware installation
                                            • 3. Initial system configuration

                                              Avaya IP Office Implementation Sample Questions:

                                              Question 1

                                              Which two protocols are used to transfer upgrade files to Avaya telephones? (Choose two.)

                                              A. HTTP
                                              B. NTP
                                              C. SMTP
                                              D. TFTP


                                              Question 2

                                              A customer wants to use Avaya 16xx Series IP Phones. Which DHCP option is used for these telephone types?

                                              A. 176
                                              B. 255
                                              C. 384
                                              D. 242


                                              Question 3

                                              A call is directed to the First hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?

                                              A. both the first and second huntgroup user mailboxes
                                              B. the first hunt group mailbox only
                                              C. the second hunt extension group mailbox only
                                              D. the general sampling mailbox because hunt groups do not have mailboxes


                                              Question 4

                                              With which two types of operating modes is the System SD Card available?

                                              A. IP Office G.711 and G.713 mode
                                              B. IP Office A-Law and p-Law mode
                                              C. IP Office private and business mode
                                              D. IP Office T.36 and T.42 mode


                                              Question 5

                                              A customer requires the ability to dial *99 to retrieve messages from the Sales hunt group mailbox for 300. Which Short Code parameter options will satisfy the customer's requirement?

                                              A. *99 ?300 Voicemail On
                                              B. *90 #300 Voicemail RingBack
                                              C. *99 ?Sales Voicemail Collect
                                              D. *90 ?Sales VoicemailOff


                                              Solutions:

                                              Question 1
                                              Answer: A,D
                                              Question 2
                                              Answer: D
                                              Question 3
                                              Answer: B
                                              Question 4
                                              Answer: B
                                              Question 5
                                              Answer: C

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