Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Instant Download Avaya : 33810X
Check Updated on: Oct 02, 2026
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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Core Solution Components | 25% | - Avaya Aura Media Server and Session Manager integration - Contact Center Manager Server and Console - Multichannel and self-service capabilities |
| Topic 2: Integration & Interoperability | 15% | - Integration with Communication Manager - Third-party application integration - APIs and scripting interfaces |
| Topic 3: Solution Overview & Architecture | 20% | - Scalability and capacity planning - System architecture and deployment models - Avaya Aura Contact Center components |
| Topic 4: Implementation & Validation | 15% | - Troubleshooting and support design - Deployment planning and best practices - Performance optimization and monitoring |
| Topic 5: Design Requirements & Considerations | 25% | - High availability and redundancy design - Network and security design - Business and functional requirements analysis |
Avaya Aura® Contact Center Solution Design Sample Questions:
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Breeze® Platform
- C. Avaya Control Manager
- D. Avaya IX™ Workspaces
Correct Answer: B 🗳️
A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?
- A. Avaya Multimedia Messaging
- B. Microsoft Lync
- C. Presence Service
- D. Engagement Assistant
Correct Answer: C 🗳️
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?
- A. Microsoft Lync Server are not supported.
- B. Different Presence client software are supported on Avaya Agent Desktop.
- C. Agent Desktop does not support co-resident Skype for Business client software.
- D. Microsoft Skype Server are not supported.
Correct Answer: B 🗳️
The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
- A. HTTP
- B. FTPS
- C. HTTPS and FTPS
- D. HTTPS
Correct Answer: D 🗳️
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The design diagram for discussion with customer
- B. The salaries of the executives In the meeting
- C. The Avaya solutions and services Avaya could offer
- D. The model numbers of the existing contact center equipment
Correct Answer: D 🗳️
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