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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)

A) locale.cfg
B) opmon.cfg
C) dgcreate.cfg
D) dgswitch.cfg
E) master.cfg

2. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Copy missing records from the prior day's calling list to the newly downloaded calling list.
B) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
C) Retain recall configuration data set on account on consecutive day's download.
D) Mark duplicate records as unable to be called.
E) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).

3. Which tool is used to obtain the operation status of the acdmon binary?

A) acdsnapshot
B) aodsnapdump
C) adump
D) dunup_tool

4. Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A) cron
B) soe_log
C) dccs_logfile
D) account.log
E) cd.log

5. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A) Restores calling list data from prior day's tran.stat files.
B) Restores calling list from Backup storage device.
C) Restores calling list data using Latelist/Latemark processing.
D) Restores calling list from prior day's automated standard calling list file backup.
E) Reprocesses calling list from previous raw file data from host.

Solutions: