Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Check Updated on: Oct 10, 2026
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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Administration | - User administration and security roles - Reporting tools and analytics |
| Topic 2: Campaign Management | - Campaign creation and configuration - Outbound dialing strategies and optimization |
| Topic 3: System Installation and Configuration | - Installation prerequisites and environment setup - Core system configuration and integration |
| Topic 4: Maintenance and Troubleshooting | - System monitoring and performance tuning - Error handling and troubleshooting procedures |
| Topic 5: Avaya Proactive Contact Architecture | - System components and deployment architecture - Dialing modes and campaign processing flow |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which three files must be configured as part of the switch configuration on the CPU? (Choose three.)
- A. locale.cfg
- B. opmon.cfg
- C. dgcreate.cfg
- D. dgswitch.cfg
- E. master.cfg
Correct Answer: B,D,E 🗳️
Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)
- A. Copy missing records from the prior day's calling list to the newly downloaded calling list.
- B. Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
- C. Retain recall configuration data set on account on consecutive day's download.
- D. Mark duplicate records as unable to be called.
- E. Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
Correct Answer: C,E 🗳️
Which tool is used to obtain the operation status of the acdmon binary?
- A. acdsnapshot
- B. aodsnapdump
- C. adump
- D. dunup_tool
Correct Answer: A 🗳️
Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)
- A. cron
- B. soe_log
- C. dccs_logfile
- D. account.log
- E. cd.log
Correct Answer: A,B,C 🗳️
From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?
- A. Restores calling list data from prior day's tran.stat files.
- B. Restores calling list from Backup storage device.
- C. Restores calling list data using Latelist/Latemark processing.
- D. Restores calling list from prior day's automated standard calling list file backup.
- E. Reprocesses calling list from previous raw file data from host.
Correct Answer: E 🗳️
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