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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. What is configurable in Enterprise Manager?

A) Integration Services
B) Work patterns
C) WFM shifts
D) QM functions

2. What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A) Replay
B) Record
C) Quality Monitor
D) Store/Archive

3. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A) Server Roles
B) Licensing Management
C) Alarm Status
D) General Settings

4. On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?

A) You have the pop-up blocker turned on.
B) You are using the wrong URL.
C) You so not have network connectivity to the Application Server.
D) You are using Internet explorer 11.

5. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Summary of thresholds for CPU usage, memory, recordings, and lag time
B) Details for audio and screen capture, channels, extensions, and workstations
C) Information on adapters, data sources, recording rules, recorders, and real time monitors.
D) Summary of all recorded lines

Solutions: