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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

Question 1

Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE

A. Ribbon cable
B. Small screw
C. Deflection coil
D. Flyback transformer
E. Anode aperture
F. Plastic tab

Question 2

Which of the following scenarios would be most appropriate to use Apple Hardware Test?

A. You want to verify that Mac OS X has been installed properly.
B. You want to test a Mac's Ethernet port after its logic board has been replaced.
C. You are unsure if the customer's issue is caused by software or hardware.
D. You need to check the Mac's LCD display for any pixel anomalies.

Question 3

A customer iBook G4 forgets the time and date when the main battery is completely drained and there is no AC adapter connected for several hours. Is this behavior normal?

A. No
B. Yes

Question 4

A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE

A. Console
B. About This Mac
C. System Profiler
D. Apple Name Tool
E. Apple Support Page
F. GSX
G. Service Source

Question 5

You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

A. Downloads
B. User's manual
C. Knowledge Base
D. Discussions

Solutions: