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Apple 9L0-066 Exam Syllabus Topics:

Apple OS X Yosemite Troubleshooting Sample Questions:

1. John wants more information about backing up his data in OS X.
You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?

A) Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.
B) John will have to perform a manual check of his backup in order to confirm that the backup was successful.
C) There is a diagnostic LED on all computers that will flash when the Time Machine backup fails.
D) The computer is unusable while completing the first backup.

2. Adam has a MacBook Pro (Retina, 15-inch, Late 2013) that he uses for video editing and graphic design.
He explains that after about an hour of use, the machine seems to operate more slowly.
The issue gets worse as time goes on until he has to restart the machine.
After you ask some probing questions, which of the following tools or techniques would be best to further evaluate the issue?

A) Console
B) Disk Utility
C) Verbose mode
D) Activity Monitor
E) Single-user mode

3. Angela is having trouble with fonts installed in her user account. Where are these fonts located?

A) /Users/Fonts
B) /System/Library/Fonts
C) -/Library/Fonts
D) /Library/Fonts

4. John often uses his computer around his roommates. He would like to keep his information private by requiring a password each time the computer wakes from sleep. How does John enable this feature?

A) Open Security & Privacy in System Preferences and click 'Require password immediately after sleep or screen saver begins.'
B) In System Preferences, click Energy Saver, then click 'Require password immediately after sleep or screen saver begins.'
C) Open System Preferences and click Desktop & Screen Saver. Click 'Require password immediately after sleep or screen saver begins.'
D) Move the cursor to the bottom-right corner of the display and enter a password when prompted.

5. Samuel is attempting to restore his MacBook Air (Mid 2013) from his Time Machine backup using the OS X Recovery system. Although he has restored individual files from the Time Machine backup in the past, he is not given the option to Restore from Time Machine while in Recovery. Which of the following questions might help you isolate the issue for Samuel?

A) "Have you seen the little spinning clock in the menu move?"
B) "In your Time Machine setup, did you exclude any system files?"
C) "How many times did Time Machine complete an incremental backup of the files?"
D) "When was the last time you used Time Machine to back up your files?"

Solutions: