• Exam Code: SUP-2026
  • Exam Name: Apple Device Support
  • Certification Provider: Apple
  • Corresponding Certification:Apple Certification
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Apple SUP-2026 Exam Syllabus Topics:

SectionWeightObjectives
Privacy and Security8%- System security
  • 1. FileVault, System Integrity Protection
    • 2. Stolen Device Protection
      - Privacy controls
      • 1. Encryption and secure storage
        • 2. Permissions and data protection
          System Diagnostics and Troubleshooting9%- Backup and restore
          • 1. Restore and recovery workflows
            • 2. iCloud Backup, local backups
              - Recovery and diagnostic tools
              • 1. macOS Recovery, Safe Mode
                • 2. Apple Diagnostics and Console
                  Users and Authentication7%- Apple Accounts and Managed Apple Accounts
                  • 1. Account creation and configuration
                    • 2. iCloud services and Continuity features
                      - Authentication methods
                      • 1. Two-factor authentication
                        • 2. Passcode, Touch ID, Face ID
                          Software, Apps, and Content Management9%- Operating system fundamentals
                          • 1. iOS, iPadOS, macOS features
                            • 2. System updates and installation
                              - App and content management
                              • 1. Storage management and syncing
                                • 2. Installation, removal, and updates
                                  Networking7%- Sharing services
                                  • 1. Screen sharing and file sharing
                                    • 2. AirDrop, Personal Hotspot
                                      - Connectivity technologies
                                      • 1. Wi-Fi, Bluetooth, cellular
                                        • 2. VPN and network troubleshooting

                                          Apple Device Support Sample Questions:

                                          1. Which iPhone setting should you choose to restore iPhone to factory settings?

                                          A) Erase All Content and Settings
                                          B) Return to Service
                                          C) Reset All Settings
                                          D) Device Wipe


                                          2. A supervised iPad is reported missing. The user was signed into their Managed Apple Account.
                                          What should you do to secure organizational data?

                                          A) Ask the MDM administrator to enable Find My and mark the iPad as lost.
                                          B) Ask the MDM administrator to enable Managed Activation Lock on the iPad.
                                          C) Ask the MDM administrator to enable Managed Lost Mode on the iPad.
                                          D) Ask the user to sign into Find My on iCloud and mark the iPad as lost.


                                          3. Which of these iCloud features can organizations manage when users sign in to a Managed Apple Account?

                                          A) Safari extensions across browsers
                                          B) iCloud Backup to back up devices
                                          C) Family Sharing to share purchases
                                          D) Health Data


                                          4. What might be a risk when you use Force Quit in Activity Monitor?

                                          A) The process might reinstall itself with outdated settings.
                                          B) A process can run again only after you restart your Mac.
                                          C) You might lose data, and other apps could experience problems.
                                          D) Force Quit might erase cache files and reset user preferences.


                                          5. Drag and Drop Question
                                          Match the Apple Configurator actions on the left to the descriptions on the right by dragging the responses to the correct target areas. Responses may be used once, more than once, or not at all.


                                          Solutions:

                                          Question # 1
                                          Answer: A
                                          Question # 2
                                          Answer: C
                                          Question # 3
                                          Answer: B
                                          Question # 4
                                          Answer: C
                                          Question # 5
                                          Answer: Only visible for members

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