- Exam Code: HP2-H41
- Exam Name: Selling Imaging and Printing Fundamentals
- Certification Provider: HP
- Corresponding Certification:HP Sales Certified
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HP HP2-H41 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Process & Solution Presentation | 15% | - Consultative selling approach - Demonstrating solution benefits - Compliance and licensing basics |
| Customer Needs Assessment & Solution Mapping | 25% | - Identifying customer business requirements - Matching HP solutions to workflow needs - Addressing productivity and cost challenges |
| HP Imaging and Printing Portfolio Overview | 25% | - Single-function and Multifunction Devices (MFPs) - Inkjet and Laser Printing Technologies - Supplies, Accessories and Consumables |
| Value Proposition & Competitive Positioning | 20% | - Total Cost of Ownership (TCO) analysis - HP unique selling points and differentiation - Security and sustainability features |
| Services, Support and Warranty | 15% | - Basic troubleshooting and technical awareness - HP Care Pack services and coverage options - Support models and service levels |
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. Which unique feature of HP OfficeJet Pro products makes them ideal for use in the office?
A) Photo quality printing
B) Wireless connectivity
C) Network manageability
D) USB connectivity
2. What can happen if a company does not have a focused document strategy with clear policies?
A) Employees will create their own strategies.
B) Employees will not use the color in their documents.
C) Employees will finish their own documents by hand.
D) Employees will outsource key documents.
3. What are the advantages that resellers get by selling HP devices? (Select two.)
A) free toner with every sold printer
B) lowest hardware prices in the industry
C) just-in-time shipping of products
D) brand recognition that opens doors for more sales
E) access to a large installed base of existing customers
4. Which imaging and printing process is becoming less important because of digital content?
A) scanning
B) printing
C) copying
D) stapling
5. Upon what does the value of a business document depend? (Select two.)
A) a simple calculation of distribution costs
B) the interpretation of the reader/user of the document
C) the cost of the toner and paper used to print
D) the intended purpose of the document
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D,E | Question # 4 Answer: C | Question # 5 Answer: B,D |
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