- Exam Code: HP2-I14
- Exam Name: Selling HP Supplies 2020
- Certification Provider: HP
- Corresponding Certification:HP Sales Certified
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Check Updated on: Oct 17, 2026
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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Programs, Tools & Sustainability | 25% | - Sustainability and environmental impact - HP Planet Partners recycling program - HP sales and support resources - HP Instant Ink and subscription services |
| Topic 2: HP Supplies Sales Cycle & Value Proposition | 30% | - Identifying customer needs and pain points - Quality, reliability, and yield advantages - Positioning Original HP supplies benefits - Hidden costs of non-genuine supplies |
| Topic 3: HP Supplies Portfolio | 30% | - HP specialty media and paper - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges - Comparison with non-HP supplies |
| Topic 4: Business Outcomes & Competitive Differentiation | 15% | - Maximizing long-term customer value - Reducing downtime and service calls - Protecting printer hardware and warranty |
HP Selling HP Supplies 2020 Sample Questions:
An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
- A. Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
- B. Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
- C. HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
- D. Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
Correct Answer: D 🗳️
Match the printing supplies term on the left with its definition on the right.
Correct Answer:
* Grey marketing: Genuine HP Product that sold in a region they are not intended for without the consent of HP
* Counterfeiting: Unauthorized use of a trademark on HP products that were note made under a license from HP
* Clones: New non-HP Cartridges that might violate IP such as patents used in Original HP Cartridges
What can you do to verify that printing supplies are not counterfeit?
- A. Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
- B. All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
- C. All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
- D. Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
Correct Answer: D 🗳️
How has HP designed Its ink cartridges to ensure professional-quality documenls. (Select two.)
- A. HP ink formulas include surfactants to help ink interact with the paper for legibility and controlled viscosity for consistent drop formulation.
- B. HP software use artificial intelligence (AD to map colors to data points collected from nature to reproduce natural-looking photos.
- C. HP developed software to actively monitor and manage the ink as it is applied to the paper to ensure consistent coverage across a variety of textured surfaces.
- D. HP engineers designed the printheads to work with the ink to print durable, high-quality documents.
Correct Answer: A,D 🗳️
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