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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

Question 1

A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A. R9
B. 99
C. 39
D. W9

Question 2

Where can content of a published Technote be found?

A. in the Lotus Notes FrontEnd Support teamroom
B. in RETAIN
C. in CAST
D. in CCWIN

Question 3

Which AQS level must be set in order to involve the BackEnd?

A. 5
B. 2
C. 1
D. 6

Question 4

When does a PMR need to be re-entitled?

A. When the customer cannot speak English.
B. When the product compid is changed.
C. When you find an APAR for the customer's problem.
D. When customer's telephone number is changed.

Solutions: