• Exam Code: C9020-970
  • Exam Name: IBM Enterprise Storage Sales V4
  • Certification Provider: IBM
  • Corresponding Certification:IBM Certified Specialist
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IBM C9020-970 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Value Proposition & Competitive Positioning33%- Communicate TCO, ROI, and business benefits
- Position IBM storage solutions against competitors
- Highlight unique IBM differentiators and advantages
Topic 2: IBM Smarter Storage & Advanced Concepts7%- Flash technology and all-flash storage
- Software-defined storage and hybrid cloud readiness
- Data protection, replication, and disaster recovery
Topic 3: Gather Customer Requirements24%- Identify workload characteristics and performance demands
- Determine capacity, availability, and data protection requirements
- Assess customer business and technical needs
Topic 4: Application & Solution Design21%- Select appropriate hardware: FlashSystem, DS8000, Storwize, XIV
- Design storage solutions for enterprise applications
- Integrate software: Spectrum Virtualize, Spectrum Scale, Spectrum Control
Topic 5: Systems Management & Software15%- Data reduction, deduplication, compression, and tiering
- Understand IBM storage management tools
- Virtualization and cloud integration capabilities

IBM Enterprise Storage Sales V4 Sample Questions:

1. A customer has asked about software defined storage. It has a heterogeneous storage environment.
Which IBM solution helps the customer implement software defined storage and leverage its investment in existing storage?

A) ProtecTIER
B) IBM Spectrum Control
C) DS8870
D) XIV


2. What is the virtualization driver for block storage that enables OpenStack integration for IBM Storage?

A) Nova
B) Cinder
C) Glance
D) Quantum


3. A customer wishesto have a disk storage system that provides recommendations on moving data to optimize performance.
Which solution should you recommend to this customer?

A) IBM Spectrum Control with V7000
B) TS3500 with Disk Optimizer
C) V5000 with Capacity Magic
D) ESS with Intratier Rebalancing


4. What is a key difference on the warranty between IBM FlashSystem and many of its competitors?

A) IBM provides on-site coverage for flash module replacement.
B) IBM provides full coverage for flash modules during the length of the warranty.
C) IBM provides coverage for flash modules for only one year.
D) IBM replaces the flash module if the IOPS are within IBM specification.


5. A customer is looking at several competing storage proposals. The customer asks the sales representative why Total Cost of Ownership (TCO) is important.
Which response should the sales person give based on IBM's definition of TCO?

A) It evaluates the complete cost of acquisition of the asset.
B) It provides for the evaluation of the current cash flow of the asset.
C) It evaluates the complete cost of ownership of an acquisition over the life of the asset.
D) It provides for the evaluation of the comparison acquisition costs of IBM with the competition.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: B
Question # 4
Answer: D
Question # 5
Answer: D

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