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IBM A2010-656 Exam Syllabus Topics:

SectionObjectives
Service Request Management Architecture and Components- Identify components of SmartCloud Control Desk relevant to service requests
- Describe service request management architecture
Configure Service Request Management- Configure service desk and service catalog
- Set up fulfillment processes
Service Request Management Processes- Incident, problem, and knowledge management basics
- Service request process basics
Integration and Advanced Configuration- Integration options within SmartCloud Control Desk

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