Exam Name: IBM Enterprise Storage Technical Support
Certification Provider: IBM
Corresponding Certification: Certified Specialist
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Check Updated on: Sep 18, 2026
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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Storage Administration and Management | - Capacity planning and optimization - Storage monitoring and performance management - Volume provisioning and configuration |
| SAN and Networked Storage | - iSCSI and IP-based storage networking - Zoning, masking, and connectivity - Fibre Channel SAN concepts |
| Troubleshooting and Support | - Common storage issues and diagnostics - Log analysis and problem determination - Performance troubleshooting |
| Storage Fundamentals | - Storage architectures and tiers - Basic storage concepts (block, file, object) - RAID concepts and data protection mechanisms |
| Data Protection and Availability | - Replication technologies - Backup and restore concepts - High availability and disaster recovery |
| IBM Storage Solutions Overview | - Enterprise storage system components - IBM storage product portfolio overview |
IBM Enterprise Storage Technical Support Sample Questions:
A customer has a single frame TS3500 tape library with 6 - 3592-E07 drives. A new open systems server was recently purchased and, because of budget constraints, the customer is considering less expensive LTO-6 drives while protecting investment in existing tape cartridges.
What is the most economical way to achieve this goal?
- A. Replace 3592 drives with LTO-6 drives in the existing frame as is.
- B. Replace the frame and add LTO-6 drives.
- C. Add 6 LTO-6 drives in a new frame.
- D. Add 6 LTO-6 drives in the existing frame.
Correct Answer: D 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?
- A. The IBM XIV has two hot spare drives per module to handle failures.
- B. Each drive has spare capacity and spreads the data across the spare capacity of each drive.
- C. Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
- D. The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
Correct Answer: B 🗳️
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Which solution offers compression?
- A. FlashSystem V840
- B. DS8870
- C. XIV
- D. FlashSystem 840
Correct Answer: D 🗳️
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Which IBM Storage System can be directly attached to an IBM i partition on a POWER System?
- A. IBM FlashSystem 840
- B. IBM XIV
- C. IBM DS8870
- D. IBM FlashSystem 820
Correct Answer: C 🗳️
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A customer has installed IBM Spectrum Control and its components.
Which IBM software product provides the core capabilities to manage the underlying hardware?
- A. OpenStack
- B. SmartCloud Orchestrator
- C. Tivoli Storage Productivity Center
- D. Tivoli Flashcopy Manager
Correct Answer: B 🗳️
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