• Exam Code: ITIL-Foundation
  • Exam Name: ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version)
  • Certification Provider: ITIL
  • Corresponding Certification:ITIL Foundation Certification
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Business level objectives for ITIL 4 Foundation JPN Exam

The company structure is also an objective for this certification exam. Consumer satisfaction is also the objective of this certification exam. Life cycle support for this certification exam is also an objective of this certification exam. Convergence of technologies for this certification exam is also an objective of the provider. Pass the ITIL-4-Foundation exam is also the objective of this certification exam. Answersand test questions of this certification exam are also the objective of this certification exam. Answers andexplanationsread by the candidate are also an objective of this certification exam. The functioning of the company can also be managed for this certification exam. Actual business needs of the company is also considered by this certification exam. Administration lifecycle can also be managed for this certification exam. The lifecycle of the business process is also considered by this certification exam. What is provided for this certification exam is also an objective of this certification exam. Demand and supply of the product are also considered by this certification exam. Accredited training institute that is given for this certification exam is also an objective of this certification exam. Stakeholders that are involved in the business processes are also considered by this certification exam. ITIL 4 Foundation JPN Dumps is also the objective of this certification exam. Service desk management can also be managed for this certification exam. The style of the company is also considered for this certification exam. A secure and efficient IT system is also considered by this certification exam.

For more info read reference:

Itil Foundation Reference Website

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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: The ITIL Service Value System15%- Service Value System Components
  • 1. Service Value Chain
  • 2. Guiding Principles
  • 3. Governance
  • 4. Practices
  • 5. Continual Improvement
Topic 2: The Service Value Chain17%- Value Chain Activities
  • 1. Design and Transition
  • 2. Improve
  • 3. Plan
  • 4. Engage
  • 5. Deliver and Support
  • 6. Obtain/Build
Topic 3: The ITIL Guiding Principles14%- Guiding Principles
  • 1. Optimize and Automate
  • 2. Collaborate and Promote Visibility
  • 3. Focus on Value
  • 4. Keep It Simple and Practical
  • 5. Think and Work Holistically
  • 6. Progress Iteratively with Feedback
  • 7. Start Where You Are
Topic 4: Key Concepts of Service Management10%- Service Management Concepts
  • 1. Service Relationships
  • 2. Products and Services
  • 3. Value and Value Co-creation
  • 4. Organizations, Service Providers and Consumers
Topic 5: The Four Dimensions of Service Management15%- Four Dimensions
  • 1. Organizations and People
  • 2. Value Streams and Processes
  • 3. Partners and Suppliers
  • 4. Information and Technology
Topic 6: ITIL Management Practices29%- Service Management Practices
  • 1. Service Level Management
  • 2. Problem Management
  • 3. Service Desk
  • 4. Monitoring and Event Management
  • 5. Service Request Management
  • 6. Change Enablement
  • 7. Incident Management
- General Management Practices
  • 1. Supplier Management
  • 2. Relationship Management
  • 3. Information Security Management
  • 4. Continual Improvement

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