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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
Topic 2
  • Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
Topic 3
  • Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 4
  • Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

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ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) Sample Questions:

Was ist definiert als „die Rolle, die Dienste verwendet?

  • A. Sponsor
  • B. Dienstverbraucher
  • C. Benutzer
  • D. Kunde
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

Was wird als Werkzeug verwendet, um die Leistung zu definieren und zu messen?

  • A. Ein Änderungsplan
  • B. Eine Vereinbarung zum Servicelevel
  • C. Ein kontinuierliches Verbesserungsregister
  • D. Eine Ereignisaufzeichnung
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Mitarbeiter in einer IT-Organisation sind sehr beschäftigt und führen hauptsächlich Aufgaben aus, die für die Organisation oder ihre Kunden wenig oder keinen Mehrwert bringen.
Welcher Leitsatz empfiehlt, die unnötige Arbeit zu eliminieren?

  • A. Iterativ mit Feedback fortfahren
  • B. Stern: wo du bist
  • C. Halten Sie es einfach und praktisch
  • D. Denke und arbeite ganzheitlich
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

Welche Aktivität wird von Anfang an NICHT empfohlen, wo Sie Leitlinie sind?

  • A. Einbeziehung von Personen, die mit einem Dienst nicht vertraut sind, bei der Beobachtung und Bewertung seiner Aktivitäten
  • B. Bestehende Prozesse verwerfen, bevor ihre Nützlichkeit bewertet wird
  • C. Anwendung des Risikomanagements bei Überlegungen zur Einführung neuer Prozesse
  • D. Verwenden von Quelldaten, um unbeabsichtigte Datenverzerrungen in Berichten zu vermeiden
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Was stellt sicher, dass ein Serviceanbieter und ein Servicenutzer kontinuierlich gemeinsam Wert schaffen?

  • A. Serviceverbrauch
  • B. Serviceangebote
  • C. Aktivierung ändern
  • D. Management von Servicebeziehungen
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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