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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:
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ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) Sample Questions:
Was ist definiert als „die Rolle, die Dienste verwendet?
- A. Sponsor
- B. Dienstverbraucher
- C. Benutzer
- D. Kunde
Correct Answer: C 🗳️
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Was wird als Werkzeug verwendet, um die Leistung zu definieren und zu messen?
- A. Ein Änderungsplan
- B. Eine Vereinbarung zum Servicelevel
- C. Ein kontinuierliches Verbesserungsregister
- D. Eine Ereignisaufzeichnung
Correct Answer: B 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
Mitarbeiter in einer IT-Organisation sind sehr beschäftigt und führen hauptsächlich Aufgaben aus, die für die Organisation oder ihre Kunden wenig oder keinen Mehrwert bringen.
Welcher Leitsatz empfiehlt, die unnötige Arbeit zu eliminieren?
- A. Iterativ mit Feedback fortfahren
- B. Stern: wo du bist
- C. Halten Sie es einfach und praktisch
- D. Denke und arbeite ganzheitlich
Correct Answer: C 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
Welche Aktivität wird von Anfang an NICHT empfohlen, wo Sie Leitlinie sind?
- A. Einbeziehung von Personen, die mit einem Dienst nicht vertraut sind, bei der Beobachtung und Bewertung seiner Aktivitäten
- B. Bestehende Prozesse verwerfen, bevor ihre Nützlichkeit bewertet wird
- C. Anwendung des Risikomanagements bei Überlegungen zur Einführung neuer Prozesse
- D. Verwenden von Quelldaten, um unbeabsichtigte Datenverzerrungen in Berichten zu vermeiden
Correct Answer: B 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
Was stellt sicher, dass ein Serviceanbieter und ein Servicenutzer kontinuierlich gemeinsam Wert schaffen?
- A. Serviceverbrauch
- B. Serviceangebote
- C. Aktivierung ändern
- D. Management von Servicebeziehungen
Correct Answer: D 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
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