• Exam Code: 070-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • Certification Provider: Microsoft
  • Corresponding Certification:MCSE
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Microsoft 070-272 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuring and Troubleshooting Application Connectivity20%- Troubleshoot network adapter and TCP/IP configuration
- Resolve LAN and remote access connectivity
- Troubleshoot firewall and security blocking connectivity
- Resolve issues with locally connected devices
- Diagnose name resolution problems
Topic 2: Resolving Usability Issues20%- Resolve Office application usability problems
- Resolve OS-related usability problems
- Resolve Internet Explorer usability issues
- Resolve Outlook Express usability issues
Topic 3: Configuring and Troubleshooting Applications25%- Configure and troubleshoot Internet Explorer
- Configure operating system settings to support applications
- Configure and troubleshoot Microsoft Office applications
- Configure and troubleshoot Outlook Express
Topic 4: Configuring and Troubleshooting Application Security15%- Configure Windows Firewall for applications
- Manage updates and antivirus protection
- Manage file and folder permissions
- Troubleshoot application access control
Topic 5: Resolving Application Customization Issues20%- Troubleshoot Internet Explorer customization
- Troubleshoot Outlook Express customization
- Troubleshoot Office application customization
- Troubleshoot OS configuration for application support

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