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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

Question 1

In Microsoft Dynamics CRM 2011, you create two activities that occur at the same time for the same
resource.
First you create Activity A and set it to Show Time as Tentative. Then you create Activity B and set it to
Show Time as Pending.
How can you display this conflict? (Choose all that apply.)

A. Open the Service Calendar and enable Conflicts.
B. Open the Service Calendar and disable Conflicts.
C. Open Activity
D. Open Activity

Question 2

In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?

A. All articles based on the deactivated template continue in the publishing process.
B. All articles based on the deactivated template are disabled.
C. Draft articles based on the deactivated template are deleted. Published articles remain unchanged
D. Unapproved and Draft articles based on the deactivated template are deleted.

Question 3

You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A. Random
B. Least Busy
C. Even
D. Most Busy

Question 4

Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?

A. a related goal
B. a security role
C. a connection role
D. a related opportunity

Question 5

In Microsoft Dynamics CRM 2011, you need to create a dynamic marketing list.
Which of the following entities can you select as the member type?
(Choose all that apply.)

A. Organization
B. Account
C. Lead
D. Contact
E. Parent

Solutions: