- Exam Code: MS-220
- Exam Name: Troubleshooting Microsoft Exchange Online
- Certification Provider: Microsoft
- Corresponding Certification:Microsoft 365
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For more information about the Microsoft MS-220 Exam visit the following reference link:
Microsoft MS-220 Exam's Reference link
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Introduction of Microsoft MS-220 Exam?
Microsoft MS-220 exam is an exam of the Microsoft Office Specialist certification. It is a computer-based test that helps you to assess your skills and knowledge on email, calendar, and contacts management.
This exam is intended for professionals who have experience in managing email communications, scheduling meetings and appointments, creating and sending meeting requests, and working with calendars and contacts. Microsoft MS-220 exam dumps will boost your skills.
In order to pass this exam, you need to be able to demonstrate your knowledge on managing emails using Microsoft Outlook Web App (OWA), managing calendars using OWA; creating meeting requests using OWA; working with contacts using OWA; configuring OWA settings such as alternate languages and security settings; configuring mobile devices for Exchange ActiveSync (EAS).
Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot hybrid and migration issues | 10-15% | - Resolve hybrid configuration wizard and connectivity problems - Fix directory synchronization issues - Troubleshoot mailbox migration batches and failures - Address coexistence and free/busy sharing problems |
| Troubleshoot mail client issues | 20-25% | - Resolve Outlook connectivity and profile issues - Troubleshoot Outlook on the web access and functionality - Fix mobile device and ActiveSync problems - Address mailbox settings and calendar sharing issues |
| Troubleshoot Exchange Online configuration issues | 15-20% | - Resolve permissions and access control problems - Manage mailbox and recipient configuration - Fix mailbox database and quota issues - Troubleshoot email address policies and accepted domains |
| Troubleshoot mail flow issues | 20-25% | - Interpret message headers and message trace results - Troubleshoot mail flow rules and routing issues - Resolve send/receive failures, delays, and NDRs - Address issues with attachments and Defender for Office 365 |
| Troubleshoot compliance and retention issues | 25-30% | - Resolve eDiscovery and content search problems - Manage retention policies and retention labels - Address data loss prevention (DLP) issues - Troubleshoot in-place holds and litigation holds |
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