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Nortel 920-481 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Installation and Configuration | - Initial setup and deployment - Integration with telephony systems |
| Topic 2: CallPilot System Fundamentals | - Unified Messaging concepts - Architecture and components of CallPilot R5.0 |
| Topic 3: Troubleshooting and Support | - Diagnostics and log analysis - Common system issues and resolution |
| Topic 4: Administration and Maintenance | - System monitoring and maintenance tasks - User mailbox management |
| Topic 5: Messaging Features | - Email integration and message routing - Voicemail and unified messaging services |
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