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| Section | Weight | Objectives |
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| Converged Office Overview & Architecture | 20% | - CS 1000 Release 5.x platform requirements - Unified communications principles - Solution components and interoperability |
| Converged Office Features & Configuration | 30% | - SIP trunking and protocol configuration - Integration with CS 1000 call processing - User services and feature sets |
| Planning & Design Requirements | 25% | - Server and storage sizing - Redundancy and high availability design - Network infrastructure and bandwidth planning |
| Troubleshooting & Support | 10% | - Monitoring and logging tools - Common issues and resolution - Performance optimization |
| Security & Administration | 15% | - Authentication and authorization - Backup and restore procedures - Security policies and hardening |
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