• Exam Code: 1Z0-1034-21
  • Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
  • Certification Provider: Oracle
  • Corresponding Certification:CX Service
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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Customer Portal and Scripting- Hooks and ROQL Scripting
- Customer Portal Customizations
Custom Objects and Data Handling- Querying with ROQL
- Custom Object Model and Permissions
Oracle B2C Service Customization and Tools- CP Tools and Basic Customization Concepts
- Custom Widgets, Controllers and Views
Integration and Web Services- Connect Web Services for PHP/SOAP/REST
- Integration with External Systems

Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

1. After a recent edit to the Support Home page, your client notices that Analytics is showing a massive drop in visits being recorded.
Which edit caused the reporting change?

A) The pre_report_get_data hook is missing or incorrect.
B) The click_stream attribute is missing or incorrect.
C) The post_report_get_data hook is missing or incorrect.
D) The default mapping is missing or incorrect.
E) The pre_paga_render hook is missing or incorrect.


2. You want to write a custom widget that allows input of Incident Custom Fields that has both required and nonrequired fields.
Identify the correct method using the Connect for PHP API to determine which fields are required when saving an existing incident.

A) Use ROQL to fetch the incident and inspect constraints to see if is_required_for_save is set to true.
B) Use ROQL to query the incident and look at the constraint of each custom field to see if is_required_for_save IS set to true.
C) Make a call to the RNCPHPMncident: :getRequired() static method to inspect the is_required_for_update constraint of each custom field.
D) Make a call to the rncphp\incident: :getMetadata() static method to inspect the is_recfu.ireci_for_upcia.te constraint of each custom field.


3. In the logic. j3 file of a custom widget, a developer needs to make an AJAX request to a function "fetchData" of custom controller "cuatcontroi" and fetch data in JSON format. The developer has to pass value "25" as the searchtem parameter to fetch this specific record. Which is the correct script to implement this?
A)

B)

C)

D)

A) Option A
B) Option C
C) Option B
D) Option D


4. Within add-ins, web-service calls must be handled with care in order to avoid performance concerns.
Identify two ways to support maintaining a responsive agent interface when using Connect Web Services for SOAP from anadd-in.

A) Identify your most common requests and pre-load those data in the getcontrol1 ( ) method of each of your add-ins.
B) Run network calls within a separate thread to avoid locking the user interface.
C) Implement a caching mechanism, and a data expiration mechanism, within your model to avoid duplicate network traffic.
D) Update your user interface thread from your network-call thread to allow real time status updates.
E) Implement a distinct model for each of your addins to avoid network contention.


5. You want to filter the answers list page default answer report based on a value from the contact's session data, and you have been asked to not display certain answers to the end user in the report based on the contacts session data.
Which approach is required to create this customization?

A) Create a custom report that has a filter that may be set from a custom model used by the pre_report_get hook. Then change the report ID used on the page widgets.
B) Create a custom advanced search widget that causes the report to be filtered based on the session data. Then the widget will filter on page load and have no user interface elements for the appliedfilter.
C) Create a custom widget that removes undesired entries from the page by examiningthe output HTML.
D) Create a custom report with a definition that filters based on the session data associated with the contact viewing the report. Then change the report ID used on the page widgets.


Solutions:

Question # 1
Answer: E
Question # 2
Answer: B
Question # 3
Answer: C
Question # 4
Answer: D
Question # 5
Answer: B

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