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Oracle Cloud Platform Data Management 2019 Associate Sample Questions:

1. How does a digital assistant determine which skill to route user input to?

A) It always routes to the currently active skill.
B) It evaluates all of the user input against the individual training models for each skill, and then it routes to the intent with the highest confidence score.
C) It evaluates all of the user input against one consolidated training model based on the utterances for each skill to determine the candidate skills. Then, it evaluates against the training models for the candidate skills and resolves to the intent with the highest confidence score.
D) It evaluates all of the user input against one consolidated training model that combines all of the intents, and then it routes to the intent with the highest confidence score.
E) It routes to the skill that is activated most often.

2. You want your skill to transfer conversations over to Oracle Service Cloud customer service representatives. Which type of channel do you create to enable the skill to do this?

A) Users
B) System
C) Applications
D) Agent Integrations

3. You have been asked to make recommendations to a customer on the value of having a catalogue of test phrases that you can use for batch testing intents.
Which statement is the recommendation you would NOT make?

A) Batch testing allows you to have a baseline of phrases to test against, so you can demonstrate whether your skill is resolving intents more accurately over time.
B) Having a baseline test allows you to determine whether your intent resolution is still functioning within expected limits given any updates to your service.
C) Batch testing allows you to test every combination of conversation through your dialog flow.
D) Batch testing allows you to confirm that any changes you make to the intent utterances do not inadvertently change other intent resolutions.

4. What happens if there is a system error and the state does not have an error action?

A) The skill outputs the Unexpected Error Prompt value and then transitions to the state that is defined by the defaultTransitions error action. If there isn't one, then it ends the conversation.
B) The skill transitions to the state that is defined by the next action.. If there isn't one, then it transitions to the next state in the dialog flow.
C) The skill transitions to the state that is defined by the next action. If there isn't one, then it transition to the defaultTransitions error action.
D) The skill transitions to he state that is defined by the defaultTransitions error action. If there isn't one, then it outputs the Unexpected Error Prompt value.

5. You have a skill for ordering pizzas. In your experience, you have found that 95% of your customers want a regular crust and just 5% prefer gluten-free crust. Because so few people are likely to want a gluten-free crust, you don't want to prompt for that option, but you do want to make it available.
Assuming you already have a composite bag entity that contains a PizzaCrust entity that has the values "regular" and "gluten free", what would be the simplest way to have your skill enable a user to order a pizza with a gluten-free crust without the skill prompting the user for that option?

A) Don't set a prompt for the PizzaCrust entity item and set the Out of Order Extraction property to True.
B) In the composite bag, set the PizzaCrust entity item's Prompt for Value property to False. Then, once the the composite bag is resolved, check if the PizzaCrust entity has a value. If it doesn't, set its value to "regular".
C) For the PizzaCrust entity item, set the Extract With property to reference an entity with the single value "gluten free".
D) Don't set a prompt for the PizzaCrust entity item.

Solutions: