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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which four types are used by incidents queues?

A) Standard
B) Round Robin (All)
C) Quick
D) FIFO
E) Round Robin (Logged In)
F) LIFO
G) Advanced Routing

2. Which two are non-CRUD operations?

A) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
B) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
C) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
D) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
E) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
F) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

3. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Merge fields
B) Custom fields
C) Conditional fields
D) Incident thread fields

4. Which three functions are not part of the math group of functions?

A) to_number
B) floor
C) length
D) lower
E) rand
F) bitand
G) round
H) truncate
I) power
J) ceiling

5. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
B) Because the system default is 15 minutes, it cannot be changed.
C) You can change the default value to 60 minutes by using File > Options > Session Expiration.
D) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

Solutions: