• Exam Code: ITIL-4-HVIT
  • Exam Name: ITIL 4 Specialist: High-Velocity IT
  • Certification Provider: Peoplecert
  • Corresponding Certification:Peoplecert ITIL
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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
  • 1. Focus on value
    • 2. Optimize and automate
      Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
      • 1. Service validation and testing
        • 2. Architecture management
          • 3. Deployment management
            • 4. Information security management
              • 5. Business analysis
                Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                • 1. Designing and delivering digital products
                  • 2. Operating and improving digital products
                    Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                    • 1. Customer and stakeholder value
                      • 2. Feedback loops and continual improvement
                        Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                        • 1. Digital technology and digital organizations
                          • 2. The characteristics of high-velocity IT

                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

                            1. A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
                            Which technique is being used?

                            A) A/B testing
                            B) Static code analysis
                            C) Chaos engineering
                            D) Regression testing


                            2. A service provider has engaged with a new service consumer who requires a mobile app to be developed so that they can exploit new markets. The service provider has appointed product owners to ensure that investments in new digital products are property justified.
                            How can the 'relationship management' practice help the product owners to achieve this objective?

                            A) By identifying and involving the service consumer stakeholders in establishing priorities for the mobile app
                            B) By using the concept of a minimum viable product to establish the technical and environment architecture
                            C) By ensuring that the deployment of infrastructure components is not delayed by unnecessary procedures and approvals
                            D) By assessing and comparing investment proposals for the services that the organization offers to its consumers


                            3. An organization uses digital technology to support its rapidly-changing business environment.
                            Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
                            Which technique would MOST help to resolve this situation?

                            A) Version control
                            B) Definition of done
                            C) AIOps
                            D) Chaos engineering


                            4. A provider has researched a market opportunity, created an initial product concept, built a pilot version, and gathered feedback from early adopters.
                            Which stage of the digital product lifecycle is the provider MOST clearly operating in?

                            A) Retire
                            B) Engage
                            C) Obtain/build
                            D) Support


                            5. Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?

                            A) Resilient operations
                            B) Assured conformance
                            C) Co-created value
                            D) Valuable investments


                            Solutions:

                            Question # 1
                            Answer: A
                            Question # 2
                            Answer: A
                            Question # 3
                            Answer: C
                            Question # 4
                            Answer: C
                            Question # 5
                            Answer: D

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