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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Betrachten Sie die folgende Liste:
1) Ändern Sie die Berechtigung
2) Change Manager
3) Change Advisory Board (CAB) Als was werden diese BEST bezeichnet?

A) Mannschaften
B) Stellenbeschreibungen
C) Funktionen
D) Rollen, Personen oder Gruppen

2. Welche davon fallen NICHT in den Verantwortungsbereich des Application Managements?

A) Anleitung für den IT-Betrieb zur optimalen Verwaltung der Anwendung
B) Entscheiden, ob eine Anwendung gekauft oder erstellt werden soll
C) Sicherstellen, dass die richtigen Fähigkeiten zum Verwalten der Infrastruktur verfügbar sind
D) Unterstützung beim Design der Anwendung

3. Die Gruppe, die Änderungen autorisiert, die schneller als der normale Prozess installiert werden müssen, wird als? Bezeichnet.

A) Dringende Änderungsbehörde (Urgent Change Authority, UCA)
B) Urgent Change Board (UCB)
C) CAB-Notfallausschuss (CAB / EC)
D) Notfall-CAB (ECAB)

4. Wie oft sollte jede Phase des PDCA-Zyklus (Plan, Do, Check, Act) besucht werden?

A) Jede Stufe sollte einmal in der Reihenfolge Plan-Do-Check-Act durchgeführt werden
B) Der gesamte Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
C) Es sollte ein einziger Plan und eine einzige Maßnahme geben, und anschließend sollten Check und Act mehrmals ausgeführt werden, um die kontinuierliche Verbesserung zu implementieren
D) Es sollte einen einzelnen Plan geben, und der Do-Check-Act-Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren

5. "Service Management besteht aus einer Reihe spezialisierter organisatorischer Funktionen, mit denen Kunden einen Mehrwert in Form von Services erzielen können." Zu diesen speziellen organisatorischen Fähigkeiten gehören: Welche der folgenden Funktionen?

A) Menschen, Produkte und Technologie
B) Märkte und Kunden
C) Funktionen und Prozesse
D) Anwendungen und Infrastruktur

Solutions: