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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following tools in SAP Cloud for Customer can you use to assign a work item to a service technician?

A. Resource Planner
B. Visit planner
C. Resource Scheduler
D. Multiresource Scheduling

Question 2

Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.

A. Download
B. Copy
C. Upload
D. Delete

Question 3

How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. Use a custom data migration template to populate data
B. Use the Application and User Management work center to populate data
C. Apply the Data Workbench to populate data
D. Use a standard migration template to populate data

Question 4

Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?

A. Consumed quantity
B. Planned quantity
C. Actual quantity
D. Target quantity

Question 5

What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A. Select the channel type
B. Set up access to social media account
C. Set up ticket routing for the social media channel
D. Create and schedule social media import run
E. Set up service level determination for the social media channel

Solutions: