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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.

A) Complex scenarios requiring business logic
B) Execution of logic in an external system
C) Screen adaptations for user interfaces
D) Addition of extension fields

2. What can be maintained and customized for a Lead in SAP Sales Cloud?

A) Status and Qualification
B) Status and Origin
C) Qualification and Temperature
D) Temperature and Origin

3. In which process are trading partner collaboration and contract negotiations executed?

A) Lead to Cash
B) Recruit to Retire
C) Design to Operate
D) Source to Pay

4. You are executing the Recruit to Retire end-to-end process. Which activities do you need to perform in SAP SuccessFactors?
Note: There are 3 correct answers to this question.

A) Process work and life events of employees
B) Reimburse expenses
C) Rank and select candidates
D) Assign employees to project tasks
E) Measure onboardings

5. How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A) They can assign a different team to the case.
B) They can change the service level determination rules.
C) They can escalate the case.
D) They can modify the Resolution Due On field.

Solutions: