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SAP C_C4HFSM_91 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Crowd Workforce Management
  • 2. Self-Service Portal
  • 3. Customer Communication
Topic 2: Administration and Configuration8% - 12%- System Administration
  • 1. Security Configuration
  • 2. Permissions and Roles
  • 3. User Management
  • 4. Company Settings
Topic 3: Analytics and Reporting8% - 12%- Business Analytics
  • 1. Operational Reporting
  • 2. Performance Analysis
  • 3. Dashboards
  • 4. KPIs and Metrics
Topic 4: Master Data Management12% - 18%- Master Data Configuration
  • 1. Equipment and Installed Base
  • 2. Data Import and Maintenance
  • 3. Organizational Structures
  • 4. Business Partners
Topic 5: Business Rules and Automation8% - 12%- Automation Features
  • 1. Workflow Automation
  • 2. Notifications and Triggers
  • 3. Business Rules
Topic 6: Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Workflow Management
  • 2. Offline Capabilities
  • 3. Time and Material Recording
  • 4. Activity Execution
Topic 7: Integration8% - 12%- System Connectivity
  • 1. API Usage
  • 2. SAP ERP Integration
  • 3. Data Synchronization
  • 4. SAP C/4HANA Integration
Topic 8: Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Customer Sign-Off
  • 2. Smartform Design
  • 3. Template Management
  • 4. Reporting and Output Generation
Topic 9: Planning and Dispatching12% - 18%- Resource Planning
  • 1. Scheduling and Dispatching
  • 2. Assignment Management
  • 3. Capacity Planning
  • 4. Skills and Availability Matching

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which checklist-elements are available in Coresystems Field Service Solution? Choose Three correct answers.

A) Number input
B) Concatinator
C) Date and Time Input
D) Series
E) Attachment picker


2. Which statements are correct regarding data sync rules. Choose Three correct answers.

A) You can limit the data sent to the mobile device using Data Sync Rules
B) To enable Data Sync Rules, go to the admin app, within Cloud Account, select the correct User Group, select edit and enable the desired Data Sync Rule
C) Data Sync Rules only limit the data in mobile devices. not web apps
D) They are used to optimize mobile performance


3. SAP FSM uses full-text search / elastic search in its web applications views and filters. Determine whether this statement is True or False.

A) True
B) False


4. Which of the following elements can be used in smart forms? Choose Three correct answers.

A) Text input, Status, Series, Formula
B) Picker, Status, Series, Number Input
C) Text input, Picker, Status, Series
D) Text input, Picker, Series, Attachment
E) Text input, Description, Picker, Status


5. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.

A) Click on the navigation icon within the activity
B) Click on the navigation icon within the service call
C) Click on the navigation icon within the home page.
D) Click on the navigation icon within the equipment


Solutions:

Question # 1
Answer: A,C,D
Question # 2
Answer: A,C,D
Question # 3
Answer: B
Question # 4
Answer: B,C,D
Question # 5
Answer: A

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