• Exam Code: SD0-101
  • Exam Name: Service Desk Analyst Qualification
  • Certification Provider: SDI
  • Corresponding Certification:SDI-Certifications
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SDI SD0-101 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Essential Management Skill
Topic 2
  • Relationship Management
Topic 3
  • Effective communication skill and Competenies

Reference: https://www.servicedeskinstitute.com/training-development-2/service-desk-analyst/

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