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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionWeightObjectives
Nonprofit Implementation Strategy11%- Implementation Project Management
  • 1. Align implementation goals with customer outcomes
  • 2. Manage project lifecycle activities
- Nonprofit Business Processes
  • 1. Identify nonprofit implementation strategies
  • 2. Understand business value mapping
  • 3. Explain common nonprofit organization requirements
Nonprofit Cloud Setup22%- Feature Enablement
  • 1. Enable Nonprofit Cloud features
  • 2. Assign permission sets and licenses
- Stakeholder Management
  • 1. Configure person accounts
  • 2. Manage relationship objects
  • 3. Configure address management
- Program and Case Management
  • 1. Set up case management functionality
  • 2. Configure program management
Solution Design32%- Nonprofit Cloud Architecture
  • 1. Evaluate Salesforce Nonprofit Cloud solutions
  • 2. Recommend Salesforce Platform capabilities
  • 3. Assess third-party application options
- Business Process Alignment
  • 1. Map customer requirements to data models
  • 2. Align nonprofit workflows with platform features
- Industries Common Features
  • 1. Configure Data Processing Engine
  • 2. Recommend OmniStudio usage
  • 3. Use Action Plans and Dynamic Assessments
Integration and Data Management20%- Data Management
  • 1. Import and cleanse nonprofit data
  • 2. Manage duplicate records
  • 3. Apply data governance strategies
- System Integration
  • 1. Integrate external nonprofit systems
  • 2. Recommend API and middleware solutions
Analytics and Reporting15%- Reporting and Dashboards
  • 1. Build nonprofit-specific reports
  • 2. Configure dashboards for stakeholders
- Data Insights
  • 1. Analyze fundraising and program metrics
  • 2. Track nonprofit impact measurements

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

A user has been assigned the System Administrator Profile in Nonprofit Cloud. The user discovers that they cannot see any Nonprofit Cloud for Fundraising objects. What is a possible cause of this issue?

  • A. The custom Tabs have not been created for the Fundraising objects.
  • B. The Sharing Rules are missing for the Fundraising objects.
  • C. The Permission Set License is unassigned.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

A nonprofit frequently receives donations through the mail. The consultant recommends using Nonprofit Success Pack (NPSP) Gift Entry. What are three advantages of using NPSP Gift Entry? (Choose 3)

  • A. Standardizes mailing addresses as they are entered
  • B. Can prefill certain fields for batch entry
  • C. Includes built-in mapping rules to help prevent duplicates
  • D. Can process credit card payments
  • E. Can create different templates for different types of gifts
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

A nonprofit organization uses direct mail as one of its communication channels and wants to track mailing and seasonal addresses for its donors. What should be included in the solution?

  • A. Multiple Person Account records
  • B. Multiple Contact Point Address records
  • C. Multiple custom Address fields
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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A nonprofit wants to run an enrollment report for its education classes. Which Program Management Module object should the consultant use to build the report?

  • A. Program Cohort
  • B. Program Engagement
  • C. Service Delivery
  • D. Service
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign. Which feature should the consultant configure to record the donor's campaign response?

  • A. Customizable Rollups
  • B. Automatic Campaign Member Management
  • C. Sales Process
  • D. Customizable Campaign Influence
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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