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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?

A. Definition of done
B. Project plan
C. Pull request template

Question 2

Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

A. Use multiple forms of communication; build trust; show empathy; and get commitment for next
B. Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.
C. send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.

Question 3

The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team's productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams' definitions of a qualified lead.
What should the BA focus on?

A. Scheduling an all-day collaboration workshop with both team to resolve their differences.
B. Evaluating the team's skills and experiences to determine how the can better align.
C. Mapping historical lead data from each team and building carts to highlight similarities

Question 4

Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

A. Helper
B. Monster
C. Challenge
D. Victory

Question 5

As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?

A. Reports and Dashboards
B. Salesforce Optimizer
C. Setup Audit Trail

Solutions: