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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Work Orders with Work Order Line Items
B) Work Orders with Products Consumed
C) Service Appointments and Service Appointment Line Items
D) Work Orders with Service Appointments

2. A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A) Resource Schedule Optimization
B) Reshuffle
C) Group Nearby
D) In-day Optimization

3. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
B) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C) Each Asset will have a Service Appointment that will represent the work needed for each machine.
D) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.

4. Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A) Auto-generate Work Orders with a 14 daya Generation Timeframe.
B) Associate a Required Skill called Site Visit to aMaintenance Plan.
C) Associate 2 Work Type called Site Visit to a Maintenance Plan
D) Auto-generate Work Orders with a 14 day Generation Horizon.

5. Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visitand include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

A) Service Appointment Generation Method = One Service Appointment per Work Order Line Item
B) Work Order Generation Method = One WorkOrder per Asset
C) Service Appointment Generation Method = One Service Appointment per Work Order
D) Work Order Generation Method = One Work Order Line Item per Asset

Solutions: