• Exam Code: Organizational-Behavior
  • Exam Name: WGU Organizational Behavior (GTO1, C715)
  • Certification Provider: WGU
  • Corresponding Certification:WGU Certification
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WGU Organizational-Behavior Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Organizational Culture~17%- Culture definition and components
  • 1. Shared values, beliefs, symbols
  • 2. Culture types, functions, and impact
Topic 2: Leadership~17%- Leadership theories and styles
  • 1. Trait, behavioral, contingency, transformational, servant leadership
  • 2. Power, influence, and decision-making
Topic 3: Teams and Team Building~17%- Team types and effectiveness
  • 1. Cross-functional, virtual, self-managed teams
  • 2. Team leadership and conflict management
Topic 4: Group Development~17%- Group formation and stages
  • 1. Forming, storming, norming, performing, adjourning
  • 2. Norms, roles, status, cohesiveness
Topic 5: Performance Evaluation~17%- Evaluation systems and methods
  • 1. Appraisal types, feedback, reward systems
  • 2. Motivation and performance linkages
Topic 6: Behavioral Influences~17%- Individual behavior drivers
  • 1. Learning and attribution processes
  • 2. Personality, values, attitudes, perception

WGU Organizational Behavior (GTO1, C715) Sample Questions:

Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

  • A. Make the group larger
  • B. Physically isolate the group
  • C. Increase the difficulty of becoming a group member
  • D. Establish more rigid roles for group members
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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What is a purpose of employee evaluations?

  • A. To serve as a screening device for hiring new employees
  • B. To educate employees on the personalities of supervisors and help them adjust to management styles
  • C. To measure the psychological symptoms of organizational dysfunctionality
  • D. To assist management in making human resource decisions
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Which method should be used to maximize team member participation in a global meeting?

  • A. Alpha-direct technologies to maintain communication links
  • B. A Delphi-like sequence of notes via carrier mail to encourage dialog between members
  • C. Online using computer technologies and/or phone communication
  • D. Unilateral electronic messaging to facilitate communication
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?

  • A. A system that emphasizes rewards for individual contributions as well as for selfless contributions
  • B. A system that emphasizes group rewards for maximizing productivity
  • C. A system that emphasizes individual rewards for aggressive competitiveness
  • D. A system that emphasizes group rewards based on aggressive competitiveness
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Which characteristic describes an advantage of a virtual team as compared with other types of teams?

  • A. The greater opportunity for interaction helps increase rapport.
  • B. People can work together who might otherwise not be able to collaborate on a work task.
  • C. Verbal and nonverbal communication cues are easier to understand within a virtual team.
  • D. Virtual team members generally report greater satisfaction with the group interaction process.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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