- Exam Code: 132-S-100
- Exam Name: Avaya Sales Certification Specialist
- Certification Provider: Avaya
- Corresponding Certification:Avaya-Certification
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Avaya 132-S-100 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Sales Fundamentals | - Positioning Avaya solutions vs competitors - Avaya portfolio overview (UC, contact center, cloud solutions) |
| Topic 2: Products & Solutions Knowledge | - Contact center and customer experience solutions - Avaya Aura and unified communications solutions |
| Topic 3: Partner & Account Strategy | - Channel/partner roles in Avaya sales ecosystem - Enterprise and global account engagement models |
| Topic 4: Sales Methodology | - Solution-based selling principles - Customer engagement and opportunity qualification |
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