- Exam Code: 132-S-708.1
- Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam
- Certification Provider: Avaya
- Corresponding Certification:Avaya-Certification
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Avaya 132-S-708.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Solution Design | 20% | - Database and CTI integration - Contact center and routing integration |
| Topic 2: Avaya Voice Portal / Experience Portal Architecture | 25% | - System components and deployment models - High availability and scalability design |
| Topic 3: Performance, Monitoring & Troubleshooting | 15% | - Capacity planning and optimization - Diagnostics and fault isolation |
| Topic 4: Voice Self-Service Fundamentals | 15% | - Telephony and call flow basics - IVR and self-service concepts |
| Topic 5: Dialog Designer & Application Development | 25% | - Prompt, grammar, and speech recognition design - VoiceXML and call flow design |
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