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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. When converting a 4620 series IP Phone to a VPN phone, which option on the phone must be changed on the phone and the 46xxupgrade.scr file to redirect the phone to the new firmware?

A) VLAN ID
B) Gatekeeper Location
C) Group Number
D) Network Region

2. An existing IP Office customer currently has an IP500 with 14 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP Office. They have purchased a 24/30 channel ISDN line from their provider to upgrade the trunk capacity of the system. Which two must be added to the IP Office to make this work? (Choose two.)

A) PRI24/PRI30 Expansion Card
B) PRI-UNI Expansion Card
C) IP500 VCM Channels License
D) IP500 T1/E1 Channels License
E) VCM32

3. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?

A) ARS:Alternate Route Wait Time = 0
B) SIP line:Call Initiation Timeout = 0
C) SIP line:Check OOS
D) ARS:Alternate Route

4. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add an extra 9 in the telephone number field of the ARS Short Code.
B) Add a Short Code to the User for secondary Dial tone.
C) Add a 9 to the prefix field on the line form of the outgoing trunks.
D) This is not supported on Avaya IP phones.

5. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > SMTP tab, put email address to the destination of all messages.
B) Go to System > SMTP tab, put the email address used by IP Office to send the message.
C) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
D) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
E) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.

Solutions: