• Exam Code: 133-S-713.4
  • Exam Name: Avaya Proactive Contact Solutions Implementation Exam
  • Certification Provider: Avaya
  • Corresponding Certification:Avaya-Certification
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Avaya 133-S-713.4 Exam Syllabus Topics:

SectionObjectives
Reporting and Performance Optimization- Performance tuning
  • 1. Campaign performance analysis
    • 2. Reporting tools usage
      System Operations and Administration- Monitoring and maintenance
      • 1. System health monitoring
        • 2. Troubleshooting procedures
          Call Center Campaign Management- Campaign configuration
          • 1. Dialing strategies
            • 2. Outbound campaign setup
              Installation and Configuration- System setup
              • 1. Software installation process
                • 2. Initial system configuration
                  - Integration
                  • 1. Telephony integration
                    • 2. Database and CRM integration
                      Proactive Contact Architecture and Components- System architecture overview
                      • 1. Deployment models and topology
                        • 2. Core platform components

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