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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A) Avaya IX™ Workforce Engagement
B) Avaya Breeze® Platform
C) Avaya Control Manager
D) Avaya IX™ Workspaces

2. What should a functional architecture discussion cover?

A) Network plan of the existing Infrastructure
B) Bill of Materials to quantify the costs
C) Customer evolution plans and Avaya solution to their problems
D) A design of the needed components and Interconnections

3. Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

A) Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C
B) Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
C) Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
D) Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

4. Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A) By using Sales Force Updates
B) By using Create Upload Order SSR
C) By using Create Proposal SSR
D) By using Create Order

5. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Professional Services
B) Avaya Development team
C) Avaya Support
D) Avaya technical staff

Solutions: