- Exam Code: 6210
- Exam Name: Avaya Aura® Contact Center Implementation Exam
- Certification Provider: Avaya
- Corresponding Certification:ACIS Avaya Aura Contact Center
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What is the duration of the 6210 Exam
- Passing Score 68%
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Number of Questions: 65
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
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How to book the 6210 Exam
These are following steps for registering the 6210 exam. Step 1: Visit to 6210 Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for 6210 Certifications Exam Step 4: Select Date, time and confirm with a payment method
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The benefit in Obtaining the 6210 Exam Certification
- Avaya Aura Contact Center Implementation Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
- Avaya Aura Contact Center Implementation certification has more useful and relevant networks that help them in setting career goals for themselves. Avaya Aura Contact Center Implementation networks provide them with the right career direction than non certified usually are unable to get.
- Avaya Aura Contact Center Implementation have the knowledge to use the tools to complete the task efficiently and cost effectively than the other non-certified professionals lack in doing so.
- Avaya Aura Contact Center Implementation will be confident and stand different from others as their skills are more trained than non-certified professionals.
- Avaya Aura Contact Center Implementation Certification is distinguished among competitors. Avaya Aura Contact Center Implementation certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
- Avaya Aura Contact Center Implementation Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
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Avaya 6210 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Administration | - User and agent configuration - Skills, queues, and routing strategies |
| Topic 2: System Monitoring and Troubleshooting | - Logging and performance monitoring - Fault isolation and resolution procedures |
| Topic 3: Installation and Configuration | - Initial system setup and provisioning - Media server and call routing configuration |
| Topic 4: Avaya Aura Contact Center Architecture | - System components and deployment architecture - Integration with Avaya Aura platform |
| Topic 5: Call Flow and Routing Design | - IVR and call treatment logic - Vectoring and scripting concepts |
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