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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

A customer has just added an ISDN trunk card to their IP412. As soon as the system was powered up the IP Office started doing a rolling reboot. What is the first step you should do to isolate the trouble?

A. Default the IP Office.
B. Re-install the IP Office Professional License.
C. Remove the daughter boards.
D. Remove the Embedded Voicemail Card.
E. Upgrade the system to the current GA software.

Question 2

A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
B. Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.
C. For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
D. For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.

Question 3

Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?

A. VTS
B. IMS
C. TTS
D. UMS

Question 4

When considering upgrading an IP Office to a new software version, which four should be considered before upgrading? (Choose three.)

A. All licenses will need to be renewed.
B. Older IP Office applications may not be supported.
C. Telephone and system features may have changed between loads.
D. Hardware may not be compatible with the new version of IP Office.
E. Phones may need to be upgraded increasing downtime.

Question 5

Which three clients are supported for IP Office IMAP services? (Choose three.)

A. Lotus Messages
B. Lotus Notes
C. MS Outlook Express
D. Microsoft Office Communicator
E. MS Outlook

Solutions: