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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

Question 1

The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A. Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
B. ''Agent1''cannot be used as a name for a CCR agent.
C. Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.
D. Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.

Question 2

A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A. Research possible causes and implement a solution
B. Test and document the results of the implemented solution.
C. Replace hardware outside warranty.
D. Upgrade or downgrade the IP Office core software to fix the issue.
E. Duplicate the issue and obtain traces.

Question 3

Which method can be used to verify if the IP telephone .bin files have been upgraded.

A. Verify the file names from the telephone menu.
B. Verify from the extension from in the Manager application.
C. Verify that the .bin file is in the Manager folder.
D. Verify from Call Status.

Question 4

Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

A. Avaya telephones
B. one-X Portal for IP Office
C. IP Office Manager
D. one-X Portal
E. VoiceMail Pro Clint

Question 5

Which outcome can be prevented with a correctly designed multi-site SCN solution?

A. Tromboned calls
B. Compromised ACD routes
C. Oversubscribed voice Mail storage
D. Oversubscribed VMPro ports

Solutions: