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Apple OS X Support Essentials 10.9 Sample Questions:

1. What's the easiest method in OS X to configure VPN settings?

A) The Setup Assistant process guides a user through initial configuration of OS X Mavericks.
B) The Disk Utility Verify and Repair feature is used to verify or repair the partition scheme and directory structure of a volume. These elements contain the information used tolocate files and folders on the volume.
C) The Archive option in the Finder creates compressed zip archive files.
D) The easiest method to configure VPN settings is to use a configuration profile containing all the relevant VPN setup information.

2. You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

A) Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.
B) You must restart the Mac in order to permanently delete applications from the Trash.
C) Apps purchased in the Mac App Store cannot be dragged to the Trash.
D) User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.

3. How can you find out which application the Finder will use to open a specific document?

A) Select the document icon in the Finder, and choose Show Default Application from the File menu.
B) Select the document icon in the Finder, choose Show Inspector from the File menu, click Application Bindings in the Inspector window, and scroll to locate the selected application in the pop-up menu.
C) Select the document icon in the Finder, choose Get Info from the File menu, and click the disclosure triangle next to "Open with" in the Info window to reveal the selected application in the pop-up menu.
D) Control-click the document icon in the Finder, and choose Show Application from the shortcut menu.

4. How do ACLs differ from standard UNIX file systempermissions?

A) An item's ownership and permissions can be identified using the Info or Inspector windows in the Finder.
B) The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.
C) You can use the System Information application to easily scan all the appropriate application locations and return a list of installed applications.
D) Standard UNIX file system permissions allow only for permissions to be set for one owner, one group, and all others. ACLs, on the other hand, allow for an essentially unlimited list of permissions entries.

5. You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

A) Traceroute can determine if the web server is configured correctly.
B) Traceroute can determine if the DNS server is configured correctly.
C) Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.
D) Traceroute can determine if the server that the web service is running on has a firewall.

Solutions: