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Apple OS X Support Essentials 10.9 Sample Questions:

1. Files with metadata may cause problems for NFS or WebDAV network file systems. Also, avoid AFP 2 services provided by Windows file servers.

A) How does network service order affect network connectivity?
B) What are some known issues that arise when connecting to network file services?
C) What are the two primary traditional installation methods in OS X?
D) What steps should you use when troubleshooting application issues?

2. In OS X Mountain Lion, Safe Boot ________.

A) facilitates troubleshooting by preventing loading of third-party components in the operating system at startup
B) increases data security by modifying Sharing settings, so only essential protocols are enabled at startup
C) prevents users from accessing sensitive system files by loading Simple Finder instead of Finder at startup
D) increases data security by assigning all standard users Read-only privileges to mounted local volumes

3. What's AirDrop, and how do you know if a specific Mac supports it?

A) The DNS service is used to translate host names to IP addresses via forward lookups and translate IP addresses to host names via reverse lookups. DNS is architected as a hierarchy of worldwide domain servers. Local DNS servers provide name resolution and possibly host names for local clients. These local DNS servers connect to DNS servers higher in the DNS hierarchy to resolve both unknown host names and host local domain names.
B) Any account password reset process won't change any keychain passwords. Therefore, the user's keychains won't automatically open when the user logs in with her new password. The user will have to manually change her keychain passwords using the Keychain Access utility.
C) AirDrop provides a quick and easy method to share files locally via Wi-Fi. AirDrop creates a secure peer-to-peer network between local devices. You can verify that a Mac supports AirDrop from the Finder Go menu.
D) Archive files are much simpler to create in the Finder and are compatible with third-party operating systems. Disk images are more difficult to create and manage, but they offer greater flexibility. Primarily, disk images can be easily modified and converted. However, OS X style disk images aren't compatible with third-party operating systems.

4. A Safe Boot performs the following permanent actions:attempting to repair the system volume structure, deleting system KEXT caches, and deleting font caches.

A) What does the master password do?
B) Which changes are made when OS X Safe Boots?
C) How can you acquire the OS X Mavericks installer?
D) Where are the keychain files stored?

5. What does CUPS do?

A) Any application that supports Auto Save and the Finder can manage document locking.
B) Common UNIX Printing System (CUPS) manages all printing for OS X, including both local and shared printing.
C) Standard UNIX file system permissions allow only for permissions to be set for one owner, one group, and all others. ACLs, on the other hand, allow for an essentially unlimited list of permissions entries.
D) PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.

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