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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

A) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
B) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
C) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
D) The customer should enable the Automatic login feature in the User & Group preferences.

2. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) Startup in OS X Recovery to open Migration Assistant.
B) Migration Assistant is stored in the Utilities folder and can be opened at any time.
C) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
D) The customer will have to purchase Migration Assistant at the Mac App Store.

3. Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?

A) He can create a new OS X user, then open System Preferences > User & Groups > Click on the Create Apple ID button.
B) He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
C) He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
D) He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.

4. A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?

A) He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.
B) He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.
C) He should start up to OS X Recovery, use Disk Utility to erase the hard disk's volume, then choose the Reinstall OS X option.
D) He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.

5. If users have FileVault 2 enabled, Time Machine will automatically encrypt their backup. True or False

A) True
B) False

Solutions: