• Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Certification Provider: Cisco
  • Corresponding Certification:CCST
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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.
Topic 2
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 3
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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Cisco Certified Support Technician (CCST) IT Support Sample Questions:

You receive a phone call from a customer who reports they are unable to print. They have already tried printing a test page with no success. They indicate that the printer icon in the taskbar says the job is pending.
You suspect that the networked printer is unavailable.
What should you do next?

  • A. Tell the user to print to a different printer.
  • B. Ask the user which applications they are trying to print from.
  • C. Replace the printer with one that works.
  • D. Test the printer ' s network connectivity.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

A user needs to reset their password based on feedback after a security concern.
You want to provide an example of a strong password to the user based on the following company guidelines shown:
Must have 8 to 15 characters
Must contain lowercase letters
Must contain at least 2 numbers
Must begin and end with a letter
Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@) Which password could you use as an example?

  • A. j546h!Gg
  • B. ywm546q
  • C. dkku546@
  • D. mkn546#f
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

A user reports the following:
I cannot connect to my Office 365 web applications from my Windows 10 computer.
You need the user to gather additional information to help troubleshoot their issue.
Which part of the screen should the user focus on to access this information?
Select the correct option in the answer area.

Reveal Solution  Discussion  0

Correct Answer:


Explanation:

Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.) Note: You will receive partial credit for each correct selection.

  • A. Windows 10 Enterprise
  • B. Windows 10 Home
  • C. Windows 11 Home
  • D. Windows 11 Pro
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

A help desk technician is troubleshooting Wi-Fi connectivity issues on a user ' s mobile phone. Restarting the phone and router did not resolve the issue.
Which next step should a help desk technician take to attempt to resolve the issue?

  • A. Ensure that airplane mode is off.
  • B. Replace the SIM card.
  • C. Reset the network settings to default.
  • D. Update the OS to the latest version.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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