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Cisco 100-140 Exam Syllabus Topics:
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Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html
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Cisco Certified Support Technician (CCST) IT Support Sample Questions:
You receive a phone call from a customer who reports they are unable to print. They have already tried printing a test page with no success. They indicate that the printer icon in the taskbar says the job is pending.
You suspect that the networked printer is unavailable.
What should you do next?
- A. Tell the user to print to a different printer.
- B. Ask the user which applications they are trying to print from.
- C. Replace the printer with one that works.
- D. Test the printer ' s network connectivity.
Correct Answer: D 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
A user needs to reset their password based on feedback after a security concern.
You want to provide an example of a strong password to the user based on the following company guidelines shown:
Must have 8 to 15 characters
Must contain lowercase letters
Must contain at least 2 numbers
Must begin and end with a letter
Only special characters that can be used dash (-), underscore (_), hashtag (#), and at sign (@) Which password could you use as an example?
- A. j546h!Gg
- B. ywm546q
- C. dkku546@
- D. mkn546#f
Correct Answer: D 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
A user reports the following:
I cannot connect to my Office 365 web applications from my Windows 10 computer.
You need the user to gather additional information to help troubleshoot their issue.
Which part of the screen should the user focus on to access this information?
Select the correct option in the answer area.
Correct Answer:

Explanation:
Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.) Note: You will receive partial credit for each correct selection.
- A. Windows 10 Enterprise
- B. Windows 10 Home
- C. Windows 11 Home
- D. Windows 11 Pro
Correct Answer: A,D 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
A help desk technician is troubleshooting Wi-Fi connectivity issues on a user ' s mobile phone. Restarting the phone and router did not resolve the issue.
Which next step should a help desk technician take to attempt to resolve the issue?
- A. Ensure that airplane mode is off.
- B. Replace the SIM card.
- C. Reset the network settings to default.
- D. Update the OS to the latest version.
Correct Answer: A 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
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