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Cisco 640-461 Exam Syllabus Topics:

Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

Question 1

On an IP phone line appearance, for which two purposes is the Display parameter designed to be used? (Choose two.)

A. display a number other than the directory number of the IP phone
B. internal caller ID
C. full directory number ID for outgoing calls
D. external caller ID
E. display a name instead of the directory number of the IP phone

Question 2

Which two steps in configuration must be completed to deploy Cisco Unified Personal Communicator? (Choose two.)

A. The user ID is converted into a softphone device name.
B. The users must power their PCs.
C. Each user must provide a username and password.
D. Each user must have a unique ID.

Question 3

Which Cisco Unified Communications Manager system report shows high and low call volume patterns?

A. traffic summary by extension
B. QoS by call types
C. CAR report
D. QoS by Gateway
E. traffic summary

Question 4

Which sequence of touch pad keys is used to reset a Cisco IP phone?

A. #*#*#
B. **#**
C. ##*##
D. *#*#*

Question 5

A new user is unable to log into voice mail and no one is able to leave this user a voice-mail message. Which two options are causing the problem? (Choose two.)

A. The DN was misconfigured in Cisco Unified Communications Manager.
B. The TUI settings are set to default.
C. The extension number was not configured in Cisco Unity Connection.
D. The mailbox size is too small.

Solutions: