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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems28%- macOS, Linux, and Chrome OS basics
  • 1. Installation and navigation
    • 2. Command-line operations
      • 3. System configuration and maintenance
        - Mobile operating systems
        • 1. App installation and security settings
          • 2. Android and iOS configuration
            • 3. Mobile device management
              - Windows installation, configuration, and management
              • 1. Device drivers and system updates
                • 2. Windows 10/11 features and settings
                  • 3. Command-line tools and scripting
                    • 4. File systems, partitions, and storage management
                      Topic 2: Security28%- Security fundamentals
                      • 1. Zero Trust concepts
                        • 2. Authentication and authorization
                          • 3. Permissions and access control
                            - Network and application security
                            • 1. Encryption technologies
                              • 2. Firewalls and security appliances
                                • 3. Wireless security protocols
                                  - Threats and mitigation
                                  • 1. Malware types and removal
                                    • 2. Social engineering prevention
                                      • 3. Data protection and disposal
                                        Topic 3: Operational Procedures21%- IT service management
                                        • 1. Disaster recovery planning
                                          • 2. Documentation and change management
                                            • 3. Backup and recovery processes
                                              - Communication and professionalism
                                              • 1. Customer service techniques
                                                • 2. Incident reporting
                                                  • 3. SLA management
                                                    - Safety and compliance
                                                    • 1. Workplace safety procedures
                                                      • 2. Privacy and regulatory compliance
                                                        • 3. Environmental controls
                                                          Topic 4: Software Troubleshooting23%- Operating system issues
                                                          • 1. Boot errors and startup problems
                                                            • 2. System crashes and performance issues
                                                              • 3. Update and driver failures
                                                                - Application and security troubleshooting
                                                                • 1. Installation and compatibility problems
                                                                  • 2. Application crashes and errors
                                                                    • 3. Security-related issues and fixes
                                                                      - Mobile device troubleshooting
                                                                      • 1. App and OS update failures
                                                                        • 2. Performance and battery problems
                                                                          • 3. Connectivity and synchronization issues

                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                                                            After completing malware removal steps, what is the next step the technician should take?

                                                                            • A. Reimage the computer
                                                                            • B. Educate the end user
                                                                            • C. Review system logs
                                                                            • D. Perform a secondary antivirus scan
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: B  🗳️

                                                                            Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

                                                                            A user is trying to install 3-D rendering software on a new Windows computer, but the installation fails. An error states that the system does not meet the minimum hardware configuration. Which of the following features should the user check first?

                                                                            • A. GPU requirements
                                                                            • B. NIC bandwidth
                                                                            • C. USB speed
                                                                            • D. PSU wattage
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A  🗳️

                                                                            Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

                                                                            A technician is preparing to replace the batteries in a rack-mounted UPS system. After ensuring the power is turned off and the batteries are fully discharged, the technician needs to remove the battery modules from the bottom of the rack. Which of the following steps should the technician take?

                                                                            • A. Ensure the fire suppression system is ready to be activated.
                                                                            • B. Place the removed batteries in an antistatic bag.
                                                                            • C. Wear a face mask to filter out any harmful fumes.
                                                                            • D. Use appropriate lifting techniques and guidelines.
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: D  🗳️

                                                                            Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

                                                                            The battery on a user's smartphone discharges quickly when the user travels. The smartphone was replaced two weeks ago. Which of the following should a technician do first?

                                                                            • A. Look for applications that are reporting the highest utilization
                                                                            • B. Replace the battery with a higher capacity option
                                                                            • C. Provide an external battery to extend the usage time
                                                                            • D. Ensure that the charging port is working as expected
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A  🗳️

                                                                            Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

                                                                            A user is installing a third-party application on the latest macOS. The user receives a security warning that states the application is unsigned and cannot be installed. Which of the following settings should the user adjust to allow the installation?

                                                                            • A. Privacy
                                                                            • B. Finder
                                                                            • C. iCloud (corrected from "iCIoud")
                                                                            • D. Accessibility
                                                                            Reveal Solution  Discussion  0

                                                                            Correct Answer: A  🗳️

                                                                            Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).

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