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CompTIA JK0-801 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-801) Sample Questions:

1. Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance?

A) Confirm the hardware make, model, and serial number.
B) Escalate the call to a supervisor.
C) Assign the appropriate status for the problem.
D) Confirm the user and the associated issue.

2. Chain of custody needs to be kept intact for which of the following reasons?

A) To ensure that the evidence is not left at the scene
B) To ensure evidence is admissible in legal proceeding
C) To ensure evidence is returned to proper owner
D) To ensure data preservation during evidence inspection

3. A customer reports that a printer is constantly jamming, and paper is usually stuck in the paper tray. Which of the following is the MOST likely cause?

A) Pickup rollers
B) Transfer belt
C) Duplex assembly
D) Fuser assembly

4. Which of the following BEST describes the function of DHCP?

A) Blocks MAC address with security violations
B) Assigns IP addresses on a network
C) Encrypts data traffic on a network
D) Translates IP addresses to names

5. A technician needs to replace a desktop computer's power supply. Which of the following should the technician do FIRST?

A) Remove watch and all jewelry
B) Check for environmental concerns
C) Review local regulations for disposal procedures
D) Read MSDS documentation

Solutions: