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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A. The Deming Cycle
B. Continual service improvement (CSI) approach
C. Incident model
D. RACI model

Question 2

Which of the following options is a hierarchy that is used in knowledge management?

A. Wisdom - Information - Data - Knowledge
B. Information - Data - Knowledge - Wisdom
C. Data - Information - Knowledge - Wisdom
D. Knowledge - Wisdom - Information - Data

Question 3

Which of the following is NOT one of the five individual aspects of service design?

A. The design of new or changed services
B. The design of the service portfolio, including the service catalogue
C. The design of market spaces
D. The design of the technology architectures

Question 4

Which of the following identify the purpose of business relationship management?
1. To establish and maintain a business relationship between service provider and customer
2. To identify customer needs and ensure that the service provider is able to meet

A. Both of the above
B. 2 only
C. 1 only
D. Neither of the above

Question 5

What is a characteristic of a process?

A. It is performance driven and measurable
B. It requires a specific tool
C. It provides generic technical skills and resources
D. It does not react to a specific trigger

Solutions: