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What is the duration of the EX0-115 Exam

  • Number of Questions: 40
  • Passing Score: 65%
  • Format: Multiple choices, multiple answers
  • Length of Examination: 60 minutes

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The Exin IT Service Management Foundation based on ISO / IEC 20000 Certification includes only one EX0-115 certification exam.

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Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam

Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam is related to Exin IT Service Management Foundation based on ISO / IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.

Reference: https://www.exin.com/pt/certifications/it-service-management-foundation-based-iso-iec-20000-exam?language_content_entity=en

The benefit in Obtaining the EX0-115 Exam Certification

  • Organization owners invest a lot in their employees when it comes to their training with the goal of making them quicker, more efficient, and more knowledgeable about their role. Certified Professional will reduce the time he spends on tasks, meaning he can get more done this could help reduce company downtime when repairing faults on a system or fixing hardware problems.
  • After completion of Exin IT Service Management Foundation based on ISO / IEC 20000 Candidates receive official confirmation from Exin that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
  • When Candidates applying for a job or looking to promotion in their current position, an Exin IT Service Management Foundation based on ISO / IEC 20000 Certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
  • Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
  • Becoming Exin IT Service Management Foundation based on ISO / IEC 20000 means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average, an Exin Certified Exin IT Service Management Foundation based on ISO / IEC 20000 member of staff is estimated to be worth 30% more to a company than their uncertified professionals.

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EXIN EX0-115日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Service Management Fundamentals- Introduction to IT Service Management
  • 1. Service concepts and value creation
    • 2. Stakeholders and service relationships
      Topic 2: ISO/IEC 20000 Framework- ISO/IEC 20000 Standards Overview
      • 1. Core principles of ISO/IEC 20000
        • 2. Alignment with IT service delivery
          - Service Management System (SMS)
          • 1. Scope and governance of SMS
            • 2. SMS structure and requirements
              Topic 3: Service Lifecycle Processes- Service Operation
              • 1. Service request fulfillment
                • 2. Incident and problem management
                  - Service Design and Transition
                  • 1. Change management basics
                    • 2. Service design coordination
                      Topic 4: Continual Improvement- Service Improvement Practices
                      • 1. Performance measurement and reporting
                        • 2. PDCA cycle (Plan-Do-Check-Act)

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